內容簡介
Every hospitality organization needs well-trained employees. Guests expect it, and employees are now choosing employers based on the training and professional development they offer. This text will teach your students how to be excellent trainers who understand the role training plays in the organization, how to design it, and how to deliver it.
Students will learn:
．Why training is vitally important to a property’s success
．How to use a variety of assessment methods to determine training needs
．Instructional design techniques and processes
．What mentoring is—and isn’t
所有餐旅機構皆需要訓練有素的員工，這同時也是顧客的期盼，而員工往往經由雇主提供的訓練課程與職業發展而決定是否留任，本書將教導學生如何勝任傑出培訓師，瞭解訓練工作在企業機構中扮演的角色與如何設計並傳達訓練工作。
學生可由本書瞭解：
如何運用各式評估方法決定訓練需求
教學式設計技巧與步驟
輔導顧問注意事項
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