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內容簡介
Help aspiring hospitality supervisors hit the ground running with the skills they’ll learn in this book. They will be prepared to juggle with expectations of management, guests, employees, and governmental agencies. New case studies help students practice solving problems they may face on the job. This textbook also provides resources to help students create a professional development plan for their hospitality career.
本書有助於激勵餐飲業督導人員運用本書技能迅速而正確作出判斷實行，並做好與管理期望、顧客、員工與政府機構斡旋的準備。書中的案例研究則幫助學生練習解決實務上將面臨的難關，並提供幫助學生在未來職場上建立生涯規劃的資源。
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