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Managing Housekeeping Operations, Third Edition 3/e強檔特價 網友評鑑4.5顆星
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內容簡介
Housekeeping is critical to the success of today's hospitality operations. The third edition of this textbook shows what it takes to direct day-to-day operations of this department, from big-picture management issues to technical details for cleaning each area. This edition has been completely revised with more than 100 pages of new content and two new chapters, reflecting the extensive changes in the hotel industry. New and updated information includes the following topics:
房務部在現今的旅館營運中扮演舉足輕重的角色，本書闡述本部門營運所需條件，從全面性管理到清潔工作細節，本書修訂100餘頁，更新許多資訊並新增兩篇章節，反映住宿業現今的改變與衝擊，更新內容包括以下各點：
．Energy management, sustainability and "green" housekeeping (microfiber mops, reusing linens/towels, chemical use, green lighting, etc.) 能源管理，可持續發展性與環保房務管理 (超極細纖維、可重覆使用的布巾織品、化學品的使用、省電照明等等。)
．Post 9/11 security issues 911事件後的安全議題
．Health concerns (bedbugs, mold, viral outbreaks) 顧客健康照顧(臭蟲、黴菌、禽流感)
．Amenities and guestroom furnishings (bathrobes, triple sheeting, higher thread counts, "bed wars," pillow menus, wireless Internet, etc.) 備用品與客房設備 (浴袍、三層床套、“床的戰爭”、枕頭選單、無線網路等等)
．Human resources (diversity, recruitment challenges, immigration reform laws, turnover, selection and interviewing) 人力資源 (勞工來源多元化、招募人員難題、移民改革法案、人員流動、甄選及面試)
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